Refund and Returns Policy

Order Processing, Shipping and Tracking

Unless otherwise noted on the product page, orders are processed M-TH and typically ship within 1-2 business days after receipt of payment. During holidays and special sales events, you may experience an increase in order processing time.
We only ship within the continental United States, Alaska and Hawaii. We do not ship or process orders for any items to locales where such items are prohibited by federal, state or local laws. We do not ship or process international orders.
Items requiring shipping to a Federal Firearms License holder (FFL) will ship only after receipt of valid license. To help avoid processing and shipping delays, please ensure that your name and order number are included with the copy of valid FFL.
Per Federal Law–complete firearms, certain types of barreled uppers, certain types of lowers, receivers, frames and NFA items can only be shipped to a valid FFL licensee.
Verify that your state and local laws permit ownership of the item(s) you intend to purchase. We do not accept returns on FFL items.
Place your order and submit payment. We accept Visa, Master Card, Discover and U.S. Postal Money Orders. If submitting a U.S. Postal Money Order, please clearly print the order number on the Money Order. All transactions are done in U.S. Dollars (USD).
Locate an appropriate FFL licensee in your area and make arrangements for them to handle the transfer for you. Make sure that they are willing to accept the type of item(s) you are purchasing from us. All applicable transfer fees and associated costs are between you and the FFL licensee. Have the licensee submit a copy of their FFL (and SOT for NFA items) following the instruction provided in the emailed order confirmation. Check your junk email folder if you did not receive an order confirmation. To avoid processing delays, please ensure that your name and order number are included with the FFL. We do not contact your FFL licensee.
Once we have received payment in full and a copy of an FFL we will ship your non-NFA item(s) to the Premise Address listed on the FFL. For NFA items, once we have received payment in full and a copy of an FFL and SOT we will submit the appropriate transfer paperwork to the ATF NFA Branch and ship your NFA item(s) once we receive their approval.
When your order ships, our shipping system will email you a tracking number to your account email address. Please be sure to check your junk email folder if you did not receive an order confirmation when you first placed your order.

Exchanges, Returns, Cancellations and Refunds

Cancelled orders/pre-orders not yet shipped are subject to a 20% cancellation fee.
Shipped orders for FFL/NFA items are final. There are no returns or exchanges on FFL/NFA items.
All apparel sales are final. There are no returns or exchanges on apparel.
Non-FFL/NFA items, unopened and undamaged in their original packaging may be returned or exchanged within 14 days from the date of purchase with an original receipt and are subject to a 20% restocking fee. Shipping charges are non-refundable.
Refunds will be credited using the same method as payment was made.
Please contact us at sales@praetoriandefense.org to request an exchange, return or cancellation authorization.
Please pack and seal your return merchandise securely, in the original packaging if possible, and include the original receipt. We recommend a shipping method that provides insurance and delivery confirmation. We will not be held responsible for return merchandise that is damaged or lost in return shipping.
Packages must be returned prepaid as we do not accept C.O.D. deliveries. We will only refund the return shipping charges if we have sent the wrong item or if the item is defective.

Questions?

Age Verification